Terms & Conditions

Welcome to Gift Baskets Ltd. The following terms apply to the use of this website, including the purchase of gifts and hampers.

100% Satisfaction Guarantee

Gift Baskets prides itself on delivering quality gifts and hampers in the best condition to our customers and their recipients. If a customer is not happy with their order, for whatever reason, we will gladly replace it or refund their money in full. In the event of a product not being available, we will replace it with another similar item of equal or greater value.

Returns & Refunds

We stand by the quality of our products, but if for any reason you are unhappy with your gift, or in the unlikely event it arrives damaged, please contact us as soon as possible on 0800 697 737 or email info@giftideas.co.nz and we will make arrangements for the gift to either be replaced or refunded. Refunds can only be made back to the credit card that was used for the original purchase. Approved refunds can take 2-3 business days to be completed.

Consumer Guarantee Act

All purchases from our site are covered by the New Zealand Consumer Guarantees Act 1993 which guarantees that any goods purchased for personal use may be returned, if they are considered faulty, for repair, replacement or refund of purchase price, within a reasonable period of time as defined by the Act.

Privacy

We collect personal information from you, including information about your:

• name
• contact information
• location
• computer or network
• billing or purchase information

We collect your personal information in order to:

• Process your transactional information for purchases and payments
• Process your contact details for customer support and fulfilment; this would include the processing and management of orders, delivery of products, processing of payments and communication about orders.
• Provide other services requested by you as described when we collect the information, such as participation in competitions

Besides our staff, we share this information with:

• Shopify, Afterpay and Paypal = in order to to provide the most secure payment system available.

We keep your information safe. We take all appropriate technical and organisational measures to ensure that your personal information is protected, in compliance with our legal obligations. We protect your information using measures that reduce the risks of loss, misuse, unauthorised access, disclosure and alteration. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at info@giftideas.co.nz, or 03 3764421, or 30 Soleares Ave, Mt Pleasant 8081.

We may also collect personal information about you, when you register for an online account. You are responsible for maintaining the confidentiality of your account and should take all necessary steps to ensure your password is kept confidential and secure.If you choose to subscribe to and receive our newsletter, we will at times inform you of specials, promotions and offers via emails or a newsletter. If you no longer wish to receive these, simply click the unsubscribe link at the bottom of the newsletter or contact us.

Your Order

All prices are listed in New Zealand Dollars and include GST, excluding delivery, unless otherwise stated. Delivery options are selected at checkout. We remain the owner of the product we supply to you until we have received payment in full.We cannot sell or supply alcohol to people under the age of 18 years. It is illegal to buy liquor when under the age of 18 and it is also illegal to make a false declaration of age in order to purchase liquor. Please refer to our Liquor Licence information.

Delivery

Delivery will be deemed to have been made when your order is left at the address nominated in your order, or the courier has left a 'Card to Call' at the address. If you are concerned about a delivery not being left in a suitable place, please advise us that the gift is not to be left.

We always endeavour to ensure your purchase leaves us in good condition. Please contact us immediately if the goods have been damaged in transit.If you have selected a specific delivery date, we will do our best to ensure it arrives on time. However we cannot be held liable for late delivery due to unforseen circumstances, such as being unable to access an apartment block or there being no safe access -eg.a dog.We will re-deliver the product if we have incorrectly addressed the item, but we cannot take responsibility for an incorrect address supplied by you. We do however, make every effort to ensure your delivery details are sufficient and correct, if they have not been entered correctly at checkout.

Copyright

All content included on this website, including but not limited to, text, graphics, logos, images and software, is the property of Gift Baskets or third parties that have licensed content to us and is protected by New Zealand and International copyright laws. Unauthorised redistribution or republication, of any content of this site, by any means is prohibited.